Refund policy

Return Policy for the MonForge Shopify Store

1. Overview

At MonForge, we aim to provide a seamless and enjoyable experience for Pokémon enthusiasts. As our products involve in-game trades using the Pokémon trading system, returns are generally not accepted once an order has been fulfilled and traded digitally. This Return Policy outlines the conditions under which refunds and order changes can be considered.

2. Order Fulfillment and Returns

a. Digital Delivery: Our products are delivered digitally through the Pokémon in-game trading system. Once an order has been fulfilled and the in-game trade completed, returns are not generally accepted.

b. Refund Requests: Refund requests must be submitted prior to the order fulfilment and in-game trade. Once the trade is completed, refunds will not be processed.

3. Refund Process

a. Refund on Request: Customers may request a refund by reaching out to our customer support team through the website chat. Refund requests will be considered on a case-by-case basis.

b. Refund Eligibility: Refunds are generally accepted on a case-by-case basis. Reasons for refund consideration may include technical issues, errors, or extenuating circumstances. Please provide detailed information when requesting a refund.

4. Order Changes

a. Change Requests: Customers may request changes to their orders, such as altering the selected Pokémon or other details, before the order is fulfilled.

b. Equal Value: Order changes must maintain an equal value. Our customer support team will guide customers through the process of making changes to their orders.

5. Case-by-Case Considerations

a. Exceptional Circumstances: In exceptional circumstances, such as technical glitches or errors, MonForge may consider refunds or order adjustments after fulfilment. Customers are encouraged to provide comprehensive details for our team to assess the situation.

6. Customer Assistance

a. Chat Support: Our customer support team is available through the website chat to assist with any inquiries, refund requests, or order changes.

7. Updates to the Policy

MonForge reserves the right to update and modify this Return Policy. Customers will be informed of any changes through our website or other communication channels.

For any further assistance or inquiries, please contact us via the website chat.

Thank you for choosing MonForge - Your Pokémon Trading Adventure Awaits!

MonForge

info@monforge.com
www.monforge.com